Jira Service Management

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Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"238","name":"Customer Service Advisor Dutch/Flemish (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor Dutch/Flemish (Barcelona)","introHtml":"Voor een internationale energieonderneming die actief is op de Belgische markt gaan wij op zoek naar Nederlandstalige Customer Advisors!! Je komt terecht in een bedrijf van Belgische origine in de bruisende stad Barcelona. Naast werken wordt er ook ruimte gemaakt voor leuke incentives en knallende bedrijfsfeesten. Het betreft een nieuw project... wat betekent dat voor jou? Reële doorgroeimogelijkheden!!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"244","name":"Customer Service Advisor Dutch/Flemish (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor Dutch/Flemish (Barcelona)","introHtml":"Voor een klant in de banksector zijn we op zoek naar Nederlandstalige Customer Advisors.\nJe komt terecht op een project waar nauwkeurigheid een absolute must is. Op deze afdeling zal je vragen van creditcardhouders behandelen en zorgen voor de veiligheid en bescherming van klantgegevens.\nVoor dit project moet je beveiligingsprocedures rond gevoelige gegevens kunnen handhaven maar wij leren je alles aan tijdens de betaalde training.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"246","name":"Customer Service Advisor Finnish (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor Finnish (Barcelona)","introHtml":"Do you have strong communication skills (Finnish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"262","name":"Customer Service Advisor French (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor French (Barcelona)","introHtml":"For a client in the banking sector, we are looking for French speaking Technical Customer Service Advisors. You will end up in the technical department of our client who is active in the banking sector . You will provide technical support via telephone and e-mail. You assist B2B customers (merchants) with problems they encounter with their e-commerce transactions via the online platform and investigate and resolve issues with their accounts and payments. In the meanwhile remaining responsible for maintaining a good customer relationship through timely and efficient follow-up.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"260","name":"Customer Service Advisor German (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor German (Barcelona)","introHtml":"Do you have strong communication skills (German + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the German Customer Service team in sunny Barcelona!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"263","name":"Customer Service Advisor Nederlandstalig (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor Nederlandstalig (Barcelona)","introHtml":"Ben je klantvriendelijk, oplossingsgericht, dienstverlenend ingesteld en wil je werken bij een internationaal bedrijf? Lees dan verder! Wij zijn per direct op zoek naar een enthousiaste en gedreven customer service agent voor 32-39 uur in de week in Barcelona.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"267","name":"Customer Service Advisor Swedish (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Advisor Swedish (Barcelona)","introHtml":"Do you have strong communication skills (Swedish+ English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"268","name":"Customer Service Advisor Swedish (Valencia)","descriptionHtml":"","callToAction":"Customer Service Advisor Swedish (Valencia)","introHtml":"Do you have strong communication skills (Swedish+ English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Valencia!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[53],"key":""},{"id":"289","name":"Customer Service Agent Dutch/Flemish (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Agent Dutch/Flemish (Barcelona)","introHtml":"Do you have strong communication skills (Dutch/Flemish), and would you like to work in an international environment, assisting Dutch-speaking customers? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team in the amazing area of Barcelona (part-time as well as full-time)!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"232","name":"Customer Service Agent Dutch/Flemish (Valencia)","descriptionHtml":"","callToAction":"Customer Service Agent Dutch/Flemish (Valencia)","introHtml":"Do you have strong communication skills (Dutch/Flemish), and would you like to work in an international environment, assisting Dutch-speaking customers? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team in the amazing area of Valencia (part-time as well as full-time)!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[53],"key":""},{"id":"264","name":"Nederlands- en Franstalige Key Account Specialist (Barcelona)","descriptionHtml":"","callToAction":"Nederlands- en Franstalige Key Account Specialist (Barcelona)","introHtml":"Ben je klantvriendelijk, oplossingsgericht, spreek je zowel Nederlands als Frans en wil je werken bij een internationaal bedrijf? Lees dan verder! Wij zijn per direct op zoek naar een enthousiaste en gedreven Key Account Specialist voor 32-39 uur in de week in Barcelona. Wat ga je doen? Je zal aan de slag gaan bij het Global Service Desk team voor een Belgisch bedrijf waar je een portfolio beheert van een aantal internationale klanten.Je bent de contactpersoon voor jouw klantenportfolio en zal hen helpen waar nodig. Een aantal werkzaamheden die hierbij behoren zijn: Je bent een belangrijke schakel tussen de klant en de organisatie. Je zal voornamelijk per e-mail in contact staan met de klanten (inbound). Je zal in dienst van de klant oplossingsgericht te werk gaan. Je verzorgt een correcte administratieve afhandeling en opvolging van de binnenkomende verzoeken.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"236","name":"Open job application (Barcelona)","descriptionHtml":"","callToAction":"Open job application (Barcelona)","introHtml":"Don't find what you are looking for in our job offers? Send us your details and we will keep you on record for future positions.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[52],"key":""},{"id":"237","name":"Open job application (Valencia)","descriptionHtml":"","callToAction":"Open job application (Valencia)","introHtml":"Don't find what you are looking for in our job offers? Send us your details and we will keep you on record for future positions.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[53],"key":""},{"id":"287","name":"Quality Specialist","descriptionHtml":"","callToAction":"Quality Specialist","introHtml":"Location: XXXX \nDepartment: Operations \nReports to: Client Operations Manager \nContract Type: Full-time, Unlimited \nApplication Deadline: XXXX \n \nJob Overview: \nWe are excited to announce an internal promotion opportunity for the role of Quality Specialist within our XXXXX team. This role is crucial in ensuring the highest standards of quality and customer satisfaction. If you are passionate about quality assurance, have a keen eye for detail, and are committed to fostering a positive team environment, we encourage you to apply. \nKey Responsibilities: \n<ul>\n <li>Quality Monitoring: Evaluate customer interactions to ensure consistent and high-quality service.</li>\n</ul>\n<ul>\n <li>Team Support: Motivate and coach advisors to achieve their objectives, providing constructive feedback and guidance.</li>\n</ul>\n<ul>\n <li>Process Improvement: Identify training needs, suggest process improvements, and manage quality processes within the team.</li>\n</ul>\n<ul>\n <li>Performance Management: Participate in Performance Improvement Plans (PIPs) and contribute to the continuous improvement of quality evaluation processes.</li>\n</ul>\n<ul>\n <li>Collaboration: Work closely with other departments to ensure smooth operations and optimal performance. </li>\n</ul>\nRequired Skills and Experience: \n<ul>\n <li>Professional Expertise: Comprehensive knowledge of key processes and protocols within the company.</li>\n</ul>\n<ul>\n <li>Communication: Highly effective in both written and verbal communication, adapting to various audiences and situations.</li>\n</ul>\n<ul>\n <li>Leadership: Ability to lead, guide, and motivate a team towards common goals.</li>\n</ul>\n<ul>\n <li>Analytical Thinking: Strong problem-solving skills, with the ability to identify and address issues logically.</li>\n</ul>\n<ul>\n <li>Coaching: Experience in developing and coaching others, providing timely and constructive feedback.</li>\n</ul>\n<ul>\n <li>Technical Skills: Basic knowledge of Microsoft Office applications, particularly Excel. </li>\n</ul>\nOur Values:\n<ul>\n <li>Transparency: Ensure quality goals are met and training needs are accurately identified.</li>\n</ul>\n<ul>\n <li>Teamwork: Collaborate with colleagues to meet quality goals and safeguard team knowledge.</li>\n</ul>\n<ul>\n <li>Trust: Foster an open atmosphere where creativity is encouraged, and team members feel valued and supported. </li>\n</ul>\nWhy Apply? \nThis is a fantastic opportunity to advance your career within our company, contribute to our commitment to quality, and make a significant impact on our customer experience. If you are ready to take on this challenge and grow with us, we look forward to receiving your application. \nHow to Apply: \nPlease submit your application by filling in this form before <ins>XX/XX/XXXX.</ins>","icon":10536,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[59],"key":""},{"id":"290","name":"Team Lead","descriptionHtml":"","callToAction":"Team Lead","introHtml":"Location: XXXX \nDepartment: Operations \nReports to: Client Operations Manager \nContract Type: Full-time, Unlimited \nApplication Deadline: XXXX \n Job Overview: \nWe are pleased to announce an internal promotion opportunity for the role of Team Lead within our XXXX team. This role is essential in building and maintaining a high-performing team that delivers exceptional customer experiences. If you are passionate about leadership, team development, and operational excellence, we encourage you to apply. \nKey Responsibilities: \n<ul>\n <li>Team Management: Lead and motivate a team of advisors to achieve quality goals and meet planning requirements.</li>\n</ul>\n<ul>\n <li>Support and Development: Provide professional feedback, identify training needs, and support team members in their development.</li>\n</ul>\n<ul>\n <li>Operational Efficiency: Manage day-to-day operations, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li>\n</ul>\n<ul>\n <li>Process Improvement: Identify and propose enhancements to processes and work instructions in collaboration with the client.</li>\n</ul>\n<ul>\n <li>Reporting: Regularly report on operational issues, service levels, and KPIs, and take corrective actions as necessary.</li>\n</ul>\n<ul>\n <li>Collaboration: Work closely with Quality Specialists and Training & Quality Coordinators to ensure smooth operations and optimal performance. </li>\n</ul>\nRequired Skills and Experience: \n<ul>\n <li>Professional Expertise: Knowledge of main processes and procedures within the company and the ability to interface with other departments and customers.</li>\n</ul>\n<ul>\n <li>Communication: Highly effective in both written and verbal communication, adapting to various audiences and situations.</li>\n</ul>\n<ul>\n <li>Leadership: Ability to lead, guide, and motivate a team towards common goals, creating a high-performance climate.</li>\n</ul>\n<ul>\n <li>Analytical Thinking: Strong problem-solving skills, with the ability to identify and address issues logically.</li>\n</ul>\n<ul>\n <li>Coaching: Experience in developing and coaching others, providing timely and constructive feedback.</li>\n</ul>\n<ul>\n <li>Technical Skills: Medium knowledge of Excel and PowerPoint. </li>\n</ul>\nOur Values:\n<ul>\n <li>Trust: Foster a culture of trust within the team by promoting open communication and mutual respect.</li>\n</ul>\n<ul>\n <li>Teamwork: Collaborate with colleagues to meet quality goals and ensure team members feel valued and supported.</li>\n</ul>\n<ul>\n <li>Transparency: Communicate company and client updates, targets, expectations, and KPI results clearly and effectively. </li>\n</ul>\nWhy Apply? \nThis is a fantastic opportunity to advance your career within our company, contribute to our commitment to operational excellence, and make a significant impact on our customer experience. If you are ready to take on this challenge and grow with us, we look forward to receiving your application. \nHow to Apply: \nPlease submit your application by filling in this form before <ins>XX/XX/XXXX.</ins>","icon":10536,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[59],"key":""},{"id":"291","name":"Training & Quality Specialist","descriptionHtml":"","callToAction":"Training & Quality Specialist","introHtml":"Location: XXXX \nDepartment: Operations \nReports to: Client Operations Manager \nContract Type: Full-time, Unlimited \nApplication Deadline: XXXX \n \nJob Overview: \nWe are excited to announce an internal promotion opportunity for the role of Training & Quality Specialist within our XXXX team. This role is essential in developing and maintaining an effective quality framework and ensuring continuous improvement. If you are passionate about training, quality assurance, and team development, we encourage you to apply. \nKey Responsibilities: \n<ul>\n <li>Training Delivery: Conduct training sessions on company policies, procedures, project-specific knowledge, and tools, ensuring new employees are well-prepared.</li>\n</ul>\n<ul>\n <li>Quality Monitoring: Evaluate and provide feedback on the quality of customer interactions, ensuring adherence to the highest standards.</li>\n</ul>\n<ul>\n <li>Team Support: Support and mentor new employees during their onboarding and nesting periods, providing guidance and addressing any issues.</li>\n</ul>\n<ul>\n <li>Process Improvement: Identify training needs, develop training plans, and propose process improvements to enhance team performance.</li>\n</ul>\n<ul>\n <li>Collaboration: Work closely with Quality Specialists and Team Leads to meet quality goals and support overall team performance.</li>\n</ul>\n<ul>\n <li>Reporting: Transparently report training performance metrics and contribute ideas for process improvements. </li>\n</ul>\nRequired Skills and Experience: \n<ul>\n <li>Professional Expertise: Comprehensive knowledge of key processes and protocols within the company.</li>\n</ul>\n<ul>\n <li>Communication: Highly effective in both written and verbal communication, with strong presentation and training delivery skills.</li>\n</ul>\n<ul>\n <li>Leadership: Ability to lead, guide, and motivate a team towards common goals, creating a high-performance climate.</li>\n</ul>\n<ul>\n <li>Analytical Thinking: Strong problem-solving skills, with the ability to identify and address issues logically.</li>\n</ul>\n<ul>\n <li>Coaching: Experience in developing and coaching others, providing timely and constructive feedback.</li>\n</ul>\n<ul>\n <li>Technical Skills: Basic proficiency of Microsoft Office applications, particularly PowerPoint and Excel. </li>\n</ul>\nOur Values:\n<ul>\n <li>*Trust:*Foster a culture of trust by promoting open communication and mutual respect.</li>\n</ul>\n<ul>\n <li>Teamwork: Collaborate with colleagues to meet quality goals and ensure team members feel valued and supported.</li>\n</ul>\n<ul>\n <li>Transparency: Provide clear and constructive feedback, enabling team members to enhance their performance effectively. </li>\n</ul>\nWhy Apply? \nThis is a fantastic opportunity to advance your career within our company, contribute to our commitment to quality and training excellence, and make a significant impact on our customer experience. If you are ready to take on this challenge and grow with us, we look forward to receiving your application. \nHow to Apply: \nPlease submit your application by filling in this form before <ins>XX/XX/XXXX.</ins>","icon":10536,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[59],"key":""},{"id":"248","name":"(Archived) Customer Service Advisor Norwegian (Barcelona)","descriptionHtml":"","callToAction":"(Archived) Customer Service Advisor Norwegian (Barcelona)","introHtml":"Do you have strong communication skills (Norwegian + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"261","name":"(Archived) Technical Customer Service Advisor Nederlandstalig (Barcelona)","descriptionHtml":"","callToAction":"(Archived) Technical Customer Service Advisor Nederlandstalig (Barcelona)","introHtml":"Voor een klant in de banksector zijn we op zoek naar Technische Customer Service Advisors. Je komt terecht op de technische afdeling van onze klant die actief is in de banksector en zal na een intensieve training technische ondersteuning bieden via telefoon en e-mail. Je staat B2B klanten (merchants) bij met problemen die ze tegenkomen met hun e-commercetransacties via het onlineplatform, hun account en betalingen onderzoeken en oplossen. Terwijl blijf he verantwoordelijk voor het onderhouden van een goede klantrelatie door middel van een tijdige en efficiënte opvolging.","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"253","name":"Customer Service Teamleader Dutch/Flemish (Barcelona)","descriptionHtml":"","callToAction":"Customer Service Teamleader Dutch/Flemish (Barcelona)","introHtml":"Are you a strong communicator, passionate about people and experienced within a call center environment? Are you focused on customer experience and delivering qualitative services? Would you like to work with an international team, based in sunny Barcelona? Then this is your chance because NCC Barcelona is looking for go-getters to guide and develop a team of Customer Service Agents for a European full-service card and payment processor!","icon":10534,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"227","name":"Emailed Application","descriptionHtml":"","callToAction":"Emailed Application","introHtml":"Request received from your email channel.","icon":10546,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"229","name":"External Referral","descriptionHtml":"","callToAction":"External Referral","introHtml":"Candidate referred by an external recruiter.","icon":10533,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"255","name":"Internal Employee","descriptionHtml":"","callToAction":"Internal Employee","introHtml":"Existing Newco employee making an internal switch to a different project.","icon":10533,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"231","name":"Internal Referral","descriptionHtml":"","callToAction":"Internal Referral","introHtml":"Candidate referred by an internal employee.","icon":10533,"iconUrl":"https://newcocoms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"250","name":"Open job application","descriptionHtml":"","callToAction":"Open job application","introHtml":"Don't find what you are looking for in our job offers? 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